Agilists: Metrics aren't always harmful... only sometimes

Burndown chart

My experience has been that many people in the agile world have an aversion to metrics.

One of our goals when Jason Gorman and I started running our metrics workshop “Do you get what you measure?” was to explore what metrics actually measure when people know the metrics are there. It’s easy for participants to see almost all the metrics that are initially proposed result in very undesirable behaviour. People play the system, often yielding the opposite of the intended effect of the metric.

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